| Strona główna |
| Stowarzyszenie itSMF |
| Zarządzanie usługami IT |
| Edukacja ITIL |
| ISO/IEC 20000 |
| Projekty itSMF |
| Zasoby |
| Wydarzenia |
| Forum itSMF PL |
| Best Practice User Group |
| priSM |
| Szkolenia on-line: Business Service Management | | Drukuj | |
| Napisał: Grzegorz Albinowski | |
| wtorek, 09 sierpień 2011 | |
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ITIL V3 Business Service Management Stowarzyszenie itSMF USA zaprasza na cykl wykładów interntowych w języku angielskim na temat Business Service Management (BSM). Każdy wykład stanowi osobną jednostkę szkoleniową i trwa ok 45 minut. Warto uczestniczyć za żywo i zadawać pytania wykładowcom. Wkrótce potem wykład będzie dostępny w archiwum. Temat Spotkania: Service management needs to be viewed through a business lens, but what does business service management mean, and is it worthwhile? With various standards and methodologies floating around, deciding what's right for your service management team is no easy task. Join a diverse group of speakers at this online event to learn valuable advice and to get a clear picture of the challenges and benefits of business service management. 10.00 How to Take the BS Out of BSM - Mark Smalley, Director, ASL BiSL Foundation 12:00 Five Steps to Ensure BSM Works In the Cloud - Ken Turbitt, Principle Business Consultant 15:00 How to Catalog Your Cloud - Kulvinder Bhupal, Principal Consultant, CA 16:00 From BSM to SLA: How BSM Can Make Service Contracts Meaningful - Nathan Allchin, Service Strategy Architect 18:00 Can BSM Navigate the Turbulent Air Currents of Cloud Computing? - Bill Keyworth, Founding Editor,. 20:00 Looking Good Naked: The Myths and Realities of Service Management - Ian Clayton, Principal, Service Management 22:00 Can 140 Characters or Less Really Impact IT and the Business? - Michael Slabodnick, Incident Coordinator 24:00 The Forgotten Volumes: ITIL® Service Strategy and Service Design - Phyllis Drucker, President, EZ 2B GR8. Wymagana darmowa rejestracja w portalu Brighttalk: http://www.brighttalk.com/community/it-service-management/summit/bsm2 |